SPOKESPERSONS

Career information

• 2004 onwards
  Managing Director and Chief Executive Officer, Servion Global Solutions Limited
• 2001-2004
  President, Servion Global Solutions Limited
• 1996-2001
  Promoter Director, Sales and Marketing, Servion Global Solutions Limited
• 1992-1996
  Head of Sales, Motorola Max India
• 1986-1992
  OEM Operations Manager, TVS Electronics Limited

Key initiatives & Strengths

Balakrishnan Kavikkal (Bala) founded Servion along with four other partners in 1995 to provide strategic consulting, Systems Integration, and professional services and to build multimedia products for the Contact Center industry. Bala brings with him 25 years of experience in the telecom and IT industries.

His strengths in marketing helped him set up full-fledged major account and channel management programs for Motorola as the Head of Sales.

Prior to his current position as Managing Director and Chief Executive Officer of Servion, Bala was President of the North American operations. He was instrumental in setting up the Sales and Delivery infrastructure in the US leading to aggressive sales growth even as the US economy underwent a downturn. Under his leadership, the US operation has grown 100% every year.

Bala's ability to build global sales networks has helped setting up operations and partners for Servion across Asia Pacific, Europe, and the USA. Bala has been the driving force in leading Servion's sales and marketing efforts worldwide in the IVR, CTI, and Call Center domains, making available best-of-class solutions since 1996.

Widely traveled, he has been associated with the conceptualization and design of numerous global Contact Centers. Bala holds a bachelor's degree in electronics and communication engineering from NIT, Surathkal, India.

Career information

• 2006-onwards
  President – Corporate Strategy, Servion Global Solutions Limited
• 2003-2006
  Senior Vice President, Servion Global Solutions Limited
• 1999-2002
  Vice President, eShakti
• 1985-1999
  Executive Director, Gum India Limited
• 1979-1985
  Area Sales Manager, Tamil Nadu, Goodlass Nerolac Paints Limited

Key initiatives & Strengths

Shankaran Nair started his career at Goodlass Nerolac Paints Limited, where he was responsible for the third largest revenue-generating branch for the organization. He joined Gum India Limited in 1985 where he played an entrepreneurial role. This was a start-up company that achieved market leadership status very rapidly. Shankaran played multiple roles – headed sales and marketing for the organization and eventually functioned as Executive Director with responsibility for top and bottom line. He managed business and marketing under extremely turbulent conditions.

In 1999, Shankaran moved to eShakti. This is an online store, a start-up that services Non Resident Indians in the United States. He played a significant role in setting up the US operations for the organization. Shankaran played multiple roles again – supply chain management, managing alliances, setting up a distribution channel, and customer support. He also set up eShakti's customer support division, which gave the company the cutting edge to win over its competition. The group today includes India Plaza.com and Sulekha.com.

Shankaran Nair joined Servion Global Solutions in 2003. He has been instrumental in setting up the Business Development practice at Servion for the Asia Pacific region.

Shankaran Nair brings a unique blend of entrepreneurial capability and professional management training and skills. He has played a key role in the re-organization and restructuring of the approach to business planning at Servion. He holds a bachelor's degree in economics from Loyola College, Chennai and a master's in management (marketing) from the Indian Institute of Management (IIM), Bangalore, India.