Servion solutions help improve collections, streamline operations, automate manual processes and better handle troubleshooting and field service operations.

Overview

The result of industry wide price-cutting, to the level where utilities' prices can scarcely go any lower, is that competition is increasingly based on non-price factors. Industry statistics now indicate that customers emphasize on quick resolution as a priority within customer service. Industry regulators increasingly support this customer stance by imposing financial penalties on utilities that do not meet complaint-handling timelines. Industry figures continue to show high levels of switching and with pressure being exerted on utilities allowed to pre-payment customers, this level is likely to increase.

Challenges

• Customer expectations
• Financial pressures
• Demographics
• Customer retention
• Load and economic growth

• Aging infrastructure
• Pre-payment metering

• Fuel and energy prices
• Correspondence handling
• Debt recovery and cash collection

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Offerings

Here is a sprinkling of some of the major offerings Servion has to offer for the vertical